Essential Duties and Responsibilities:
- Answer employee calls regarding staffing/scheduling functions
- Coordinates therapists schedules with compatible clients
- Confirms and updates therapists availability schedules
- Communicates with both therapist and clients in regards to session cancellations and/or changes in a timely manner
- Schedules all new referrals to the appropriate therapist based upon client location,
service area and availability - Takes ownership of front desk operations, greeting clients, answering phone calls, and sorting mail
- Answer emails and other written communication in a timely manner
- Consults with Operations Manager and supervisors concerning scheduling needs to efficiently create processes that improve services and procedures
- Perform other miscellaneous administrative duties as assigned
Qualifications/ Requirements:
- Relevant experience, 1 year (Not Required but preferred)
- Spanish and English fluency required
Licenses, Certifications
- Driver's License (Required)
- Fingerprint clearance (both DOJ and FBI)
Other Knowledge, Skills and Abilities
- Team Leadership
- Excellent written/oral communication
- Relationship development
- Solution-oriented problem solving
- Excellent organization and planning
- Systems management
- Exceptional project and personnel management skills
- Excellent ability to multitask and prioritize in a busy, fast-growth environment
- Proficiency in MS Word, Excel and PowerPoint is essential