ABA Center Supervisor

Job Title:

ABA Center Supervisor

Rate: $24- $26

General Summary:

The ABA Center Supervisor plays a crucial role in ensuring the smooth and efficient operation of the ABA center. This position is responsible for delivering an exceptional experience to parents and families by maintaining accurate and efficient communication and documentation between parents and clinical staff. Additionally, the Supervisor oversees daily center maintenance, collaborates closely with Clinical Managers (CMs) to ensure high service quality, manages Behavior Technicians (BTs) requests, and creates projected caseloads to meet the center’s needs. This full-time role requires flexibility, including occasional evenings, weekends, and on-call shifts, and involves physical activities such as lifting and moving varying weights.

Key Responsibilities:

1. Client Experience

• Enhance client experience by building and maintaining strong relationships with new and current families.

• Serve as the primary liaison for parent communications and clinical requirements.

• Address and resolve parent concerns promptly and effectively.

• Enforce policies related to attendance, therapy holds, and availability changes.

2. Intake and Enrollment

• Oversee and manage all intake processes, including auditing documentation and conducting parent tours and consultations.

• Collaborate with the Senior Manager – Operations to monitor intake and enrollment trends.

• Ensure a seamless intake process by obtaining and providing all necessary communication and documentation.

• Review and explain new parent paperwork to ensure understanding of policies.

3. Center Maintenance

• Maintain a consistent presence on the center floor, especially during peak times.

• Audit therapy and administrative rooms to ensure they are stocked, clean, and safe.

• Standardize and improve cleaning procedures.

• Manage the purchase and restocking of necessary items.

4. Leadership and Team Collaboration

• Directly oversee and lead center staff, fostering a professional and efficient clinic environment.

• Collaborate with HR to address employee discipline related to professionalism and attendance.

• Guide office staff to maintain high standards of service and operational efficiency.

• Work closely with Clinical Managers (CMs) to ensure service quality and address clinical needs.

• Request and manage Behavior Technicians (BTs) based on center requirements.

• Create projected caseloads in collaboration with CMs to optimize service delivery and staff allocation.

5. Service Quality Assurance

• Ensure high-quality services by monitoring therapy sessions and staff performance.

• Implement and uphold best practices and clinical standards within the center.

• Continuously assess and improve service delivery processes to enhance client outcomes.

6. Data and Reporting

• Assist the Leadership team with weekly reporting tasks.

• Track and drive metrics related to cancellation rates, utilization, billable hours, and file compliance on a weekly, quarterly, and yearly basis.

• Provide end-of-day reports to the leadership team, highlighting key metrics and operational updates.

7. Essential Duties and Responsibilities

• Manage front desk operations, including greeting visitors, answering phones, sorting mail, and handling emails promptly.

• Schedule therapists, confirm their availability, and adjust schedules as needed due to absences, ensuring timely communication with clients and administration.

• Interact with clients to provide world-class customer service.

• Monitor and maintain the physical condition of the center, handling facility maintenance and repairs.

• Manage inventory and supplies for the center.

• Collaborate with the Innovation Manager to develop and implement policies and procedures.

• Ensure adherence to company policies and procedures.

• Coordinate office operations, including opening and closing the center punctually.

• Conduct routine safety and security checks.

• Address general issues and resolve simple problems, escalating complex issues to relevant personnel.

• Oversee and direct staff as required.

• Consult with Operations and Clinical Managers on scheduling needs to improve services and resolve problem areas.

• Perform miscellaneous administrative duties as assigned.

• Coordinate with the Office Assistant Coordinator on scheduling and daily operations.

• Ensure the center meets its financial goals.

Qualifications:

• Education & Experience:

• Bachelor’s degree is strongly preferred.

• 5+ years of experience overseeing daily operations in a clinic setting.

• 5+ years of providing excellent customer service.

• 3+ years of supervisory experience.

• 2-3 years of experience in training and developing direct reports.

• Skills & Competencies:

• Strong verbal and written communication skills.

• Excellent collaboration and interpersonal abilities.

• High interest in working with children on the autism spectrum.

• Flexibility and dependability to accommodate varying schedules, including weekends and on-call hours.

• Ability to manage changing priorities and meet deadlines efficiently.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office Suite.

• Excellent time management with the ability to multitask, prioritize, and maintain attention to detail.

• Other Requirements:

• Reliable transportation and ability to travel as needed.

Physical Requirements:

• Regularly lift and/or move up to 10 pounds.

• Frequently lift and/or move up to 25 pounds.

• Occasionally lift and/or move up to 50 pounds.

Work Schedule:

• Full-time position with varying hours based on client and business needs.

• May require occasional evenings, weekends, and on-call shifts.